Terms of Service
OVERVIEW
This website is operated by BR Sleep. Throughout the site, the terms “we”, “us” and “our” refer to BR Sleep. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or timely sources.
This site may contain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy:
👉 https://brsleep.com/policies/refund-policy
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee your device’s display of any color will be accurate.
We reserve the right to:
limit the sales of our products or services to any person, region, or jurisdiction,
limit the quantities of any products or services,
discontinue any product at any time, and
change product descriptions or pricing at any time without notice.
We do not guarantee that the quality of any products, services, or other material will meet your expectations or that any errors will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order, including those using the same account, credit card, and/or billing/shipping address.
In the event we make a change to or cancel an order, we may notify you using the email or phone number provided.
You agree to provide current, complete, and accurate account information. You agree to promptly update your account details as needed so we can complete your transactions.
See our Refund Policy here:
👉 https://brsleep.com/policies/refund-policy
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control.
You acknowledge and agree that we provide access “as is” without warranties or endorsement. We are not liable for your use of these tools.
Any use of third-party tools is entirely at your own risk. Ensure you understand and agree to their terms.
Future services or features added to the site will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Some content, products, and services may include materials from third parties.
Third-party links may direct you to websites not affiliated with us. We are not responsible for content, accuracy, or transactions with third parties. Review third-party policies before engaging.
Complaints or questions about third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you send us creative ideas, suggestions, proposals, or other materials (whether requested or not), you agree that we may use, edit, and distribute them without restriction or obligation.
We may—but are not obligated to—monitor, edit, or remove content that we deem inappropriate.
You agree your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material.
You are solely responsible for your comments and their accuracy.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy:
👉 https://brsleep.com/policies/privacy-policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be errors or omissions in product descriptions, pricing, or availability.
We reserve the right to correct such errors, change or update information, or cancel orders at any time without notice.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for:
unlawful purposes
violating laws or regulations
infringing intellectual property
harassing or discriminating
uploading harmful code
collecting personal info
spamming or scraping
obscene or immoral purposes
interfering with security features
We reserve the right to terminate your use for any prohibited activity.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service.
You agree that use of the service is at your own risk. The service and products are provided “as is” and “as available” without warranties of any kind.
BR Sleep and our affiliates will not be liable for any damages, including but not limited to loss of profits, data, or other intangible losses, even if advised of the possibility.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless BR Sleep, its affiliates, directors, employees, and partners from any claim or demand arising out of your breach of these Terms or your violation of any law or rights of a third party.
SECTION 15 - SEVERABILITY
If any provision is found to be unlawful or unenforceable, it will still be enforced to the fullest extent possible, and the rest of the Terms remain valid.
SECTION 16 - TERMINATION
These Terms remain in effect until terminated by either party. You may terminate at any time by ceasing use of the site.
If we believe you have violated any part of these Terms, we may terminate your access immediately without notice.
SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any policies or rules posted on this site, constitute the entire agreement between you and us. Any ambiguities shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any agreements are governed by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right to update or change these Terms by posting updates to our website. Continued use of the site constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Privacy Policy
Effective: October 2025
BR Sleep, operated by Fewster, Aleshia Cordelia ANB (ABN 78 791 411 275) (“we”, “us”, “our”), designs and manufactures sleep pillows. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. What Is Personal Information?
‘Personal information’ means information or an opinion that identifies you, or could reasonably identify you. Examples include your name, address, date of birth, phone number, and email address
2. What We Collect and When
We may collect personal information when you:
Create an account or join our mailing list: name, email address
Place an order: name, address, phone number, email, and payment details (note: payments are processed by third parties)
Work with us as a supplier or stockist: name, job title, business contact details
Make an enquiry or give feedback: name, contact details, and your message
Apply for a job: resume, cover letter, contact details, referee reports
Interact with us on social media: name and public interactions
We do not collect sensitive information (e.g. health or biometric data).
3. Website Usage & Cookies
When you visit our website, we may collect non-identifiable data such as:
Pages visited
Time and date of visit
Browser and device type
We may use cookies to personalise your experience. Cookies do not identify you personally. You can disable them via your browser settings.
4. Choosing Not to Share Information
You can interact with us anonymously where lawful and practicable (e.g. browsing the website). However, certain services—like placing an order—require identifiable information.
5. Why We Collect Your Information
We collect and use personal information to:
Fulfil product orders
Communicate with you about our products, services, promotions, and events
Improve customer experience and our services
Respond to enquiries and resolve issues
6. Direct Marketing
If you join our mailing list, we may send you promotional emails.
You can opt out at any time by:
Clicking the ‘unsubscribe’ link in any marketing email, or
Contacting us directly (see Section 12)
7. Sharing Your Information
We may share your personal information with third parties that help us operate our business, including:
E-commerce platforms (e.g. Shopify)
Payment processors
Shipping and delivery providers
IT service providers
Professional advisers (e.g. accountants, lawyers)
Referees provided by job applicants
These service providers may collect or access your information only to perform services on our behalf.
8. Overseas Disclosure
We may disclose personal information to overseas providers, including Shopify (based in Canada). We take reasonable steps to ensure these providers comply with the Australian Privacy Principles.
9. Data Security
We take reasonable steps to keep your personal information safe, including:
Secure databases and systems
Password protection and access controls
Staff training and internal privacy policies
Website and software protections (e.g. firewalls, antivirus)
Despite these precautions, online data transmission is not completely secure. You share information with us at your own risk.
10. Access and Correction
You may request access to or correction of your personal information by contacting us (see Section 12). We may verify your identity before proceeding.
We aim to respond to requests within 5 business days.
If you request a correction, and we’ve shared your data with others, you may ask us to notify them—unless it is impractical or unlawful.
11. Complaints
If you have a complaint about how we’ve handled your personal information, please contact us.
We will investigate and aim to respond within 30 days. If the matter is complex, we’ll notify you of any delay.
If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
12. Contact Us
For all privacy-related enquiries, requests or complaints, contact us via:
Email: Brsleep@hotmail.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. You may also request a copy by contacting us.